![]() Large businesses or enterprises that have a vast customer base can go for Zendesk. Zendesk is a popular choice among big brands that use this tool for its AI-powered capabilities and advanced features. However, if you are a large enterprise looking for powerful automation features, this tool does not have much to offer. This tool will be a good option for you if you have a fairly small customer service team and a decent-sized customer base.Ĭonsidering its price point and features, Help Scout is suitable for small to mid-sized businesses. You can ensure that your support professionals get an easy-to-use interface to manage conversations on email and live chat. In the broader sense, Help Scout is a shared inbox software that does come with complimentary customer service features. After hours of dedicated research and consideration, we have compiled a list of 5 criteria on which we will be comparing both Zendesk and Help Scout. Similarly, while some may be well-suited for small businesses, others might be a great option for large enterprises.įor a successful Help Scout vs Zendesk comparison, we need to evaluate these two tools from head to tail. While some are known for their ticketing features, others are more popular for their multi-channel capabilities. Criteria of ComparisonĮvery help desk tool comes with varied features and functionalities. This model has enabled them to source the best talent from across the globe and foster the ideal work-life harmony for everyone. The company has embraced a remote-first culture right from day one and has witnessed extraordinary benefits in this process. The company works with the mission to develop modern tools that empower businesses to service people in the most human and helpful way. Help Scout was born almost a decade ago in the year 2011 and today, it serves businesses in more than 140+ countries. The company has a strong customer base of over 1,60,000 paid customer accounts and around 5,000 staff members who operate from across the globe. Zendesk is one of the leading software brands in the world that is well-known for its customer service and CRM tools. Its tools empower you to better manage customer communications as well as relationships. Zendesk was founded in the year 2007 in Copenhagen, Denmark. Before you choose Help Scout vs Zendesk, it is important to understand these brands and their unique history.
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